Unfortunately, since all our designs are unique and personalized only for your pet we cannot accepts returns or refunds.
The artwork is designed and personalized just for you.
If you feel not satisfied please contact us directly and we will try to help. We always endeavor to make sure you’re happy and satisfied with the final result.
However, If you received the wrong product or if there was any issue with the delivery, eg. your package got lost or arrived damaged, we will give you the option to either receive a new one free of charge, or receive a full refund. Please let us know within 48 hours of receiving your order in this case.
We offer unlimited revision before sending your portrait to the printers. Once you receive the design by email you will have 3 days to confirm it or give us some feedback. If we don’t hear from you after 3 days, we assume you are happy with the results and we will send it to the labs.
We offers small changes that can be done to the artwork. If you require a substantial change to the original portrait (e.g. new photo or background change) then you have an option to either change the photo OR change the subject only once for an order.
If you wish to make a big change more than once (e.g. new photo or subject change) our customer support team can send you an invoice of 10€ to cover the creation of the new design.
Finally, we will use the picture you upload with the order to create the final portrait. The quality of the photo will highly impact the ultimate masterpiece. In order to ensure an optimal result we strongly advise you to check our guide here on how to take the best picture of your pet.
Additional non-returnable items:
- Gift cards
Cancellation
If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours by directly contacting us at support@fluffyframes.com and specifying your full name and order number. If 24 hours have passed, the cancellation will not be possible anymore.
Need more help?
Contact us at support@fluffyframes.com for questions related to refunds and returns.